dynacomm
IT Support
Assured Performance, Guaranteed Service
Performance Driven, SLA Backed
At Dynacomm, we offer Service Level Agreements (SLA’s) to our clients’ which is a formal contract between us and you, that defines the expected level of service. It outlines performance metrics, responsibilities, uptime guarantees, and penalties for non-compliance.
What are the benefits?
Clarity & Expectations
Both parties know what to expect.
Accountability
Ensures IT providers meet service commitments.
Performance Measurement
Defines success criteria and monitoring methods.
Risk Management
Reduces disputes and provides a structured resolution process.
Cost Reduction
SLA’s reduce costs as time-based SLA for support are discounted compared with Ad-hoc support rates.
Priority Support
SLA based clients receive priority support with specified MTTR (mean time to respond) vs. best effort response time for non-SLA based clients.
Feel free to contact us to setup a discussion regarding your SLA requirements.
